24/7 Emergency Service
SERVPRO of Lakeland Employee Photos
Robert Lay
Robert is the General Manager at SERVPRO of Lakeland. Robert specializes in mold remediation, is a certified commercial drying specialist, and has vast experience in industrial and residential cleanup and job assessment. In addition, he is certified by the National Air Duct Cleaning Association and Amdecon to assist in specialty cleanings. Robert is key in dealing with insurance claims on our job sites. After studying conservation biology at the University of Florida, Robert switched gears and found a passion in Project Management and enjoys watching his team develop. He is a community leader as well supporting organizations like Campfire, the Polk Theatre, and Bonnet Springs Park. He has over 10 years of restoration experience and is happy to help on projects big or small!
Shawn Stevens
Our Production Manager Shawn has over 20 years of restoration experience. He is certified in carpet restoration, mold remediation, and water damage restoration and has been a staple of the team for nearly a decade! Shawn's vast knowledge of water damage has made him one of the top restoration professionals in Central Florida.
Mike Smith
Mike is one of our two Crew Chiefs and a valuable asset to the emergency clean up team. Mike was born and raised in Lakeland, FL. and is trained as a Water Damage Restoration Technician and an Advanced Drying Specialist by the IICRC. He is also trained in Biohazard Remediation from Amdecon. He is able to lead crews and maintains our warehouse, equipment, and vehicles. Kind, yet hardworking, loyal, and organized, Mike is a valuable addition to any job that he is assigned.
Jessie Felix
Jessie is our most recent addition to the team but comes to us with over 10 years of experience in the restoration industry. He is certified by the IICRC as a Water Restoration Technician and is highly trained in using our DryBook Software to properly document jobs. Jessie is hardworking and thorough and a valued member of the team. A dedicated husband and proud father, Jessie shows his character in every action he takes. In addition, Jessie is able to assist our Spanish speaking customer as a bilingual service provider.
Marcella Williams, Office Manager
Marcella (or better know as Marcey) has worked with SERVPRO of Lakeland for over 5 years. She has been critical to our organization in providing prompt and friendly customer service. Marcey is certified from the IICRC as a Water Restoration Technician so she is able to ask pertinent questions and provide the best possible service. Marcey and her husband Davey enjoy traveling with their kids and hanging at home with their dog Buddy.
