What our Customers say...


SERVPRO of Lakeland was on the site within an hour of my call that I had water damage to my home due to a water line break. They kept me informed of each step they were taking and a time frame for completion. The job had more extensive damage than originally thought and SERVPRO of Lakeland took care of it. They referred me to others that could help also. I would have no qualms about recommending them to anyone who needed help.

Came out at 6:30 am on a Saturday to do water extraction after a broken water line on Labor Day weekend!  


We had a bad water leak with water pouring thru the downstairs ceiling. SERVPRO showed up, immediately took control, and mitigated a lot of damage.The manager came by at least 4 times to reassess the project and damage. He was very friendly, professional and knew his business. He gave great advice about the need and nature of repairs. Bottom line, DON'T CALL ANYONE ELSE! 

Unfortunately, I have had to use Lakelands SERVPRO on a few occasions. Fortunately since I am the Risk Manager for a firm, we have developed a long standing relationship with the SERVPRO team. I highly recommend using their service. They are extremely prompt in response and very detailed in making sure the customer is taken care of. Their knowledge and even their equipment is top notch. I would use them in any personal issue I may ever face.

They were absolutely fabulous to work with. They explained everything clearly so we could understand. They helped with the insurance company and guided us along the way. They were professional, knowledgeable, on-time, and easy to reach. Rob is who we talked to the most and he has always been available to answer questions, concerns, or just guide us to the next step. We are very appreciative of their work and will use them again if need be.

Jessie, Robert and George were all so very helpful during such a difficult time with our grandfathers house flooding. Once called they arrived very quickly and immediately started taking photos of all of the damage and went right to work trying to stop anymore damage from being done. Because of their quick response we were able to salvage much more than we thought. They were also very helpful in communicating with our insurance adjuster as well, and stayed in constant communication with us too. Would highly recommend theirs services and cannot thank them enough!!

Jessie, Jorge and Tyler were an awesome team when we had them out for our duct cleaning. Very professional, explained what they were doing step by step and dusted and vacuumed before they left.

Came home to find a wet, moldy mess in our home. After waiting for weeks for mold remediation from another company, SERVPRO was recommended by several friends. We cannot say enough about their promptness, outstanding communication, and follow through. Robert was extremely polite and great to work with. In one week the project was completed and we received clear air quality results. All of this was taken care of by phone and email as we were out of state. What an incredible service here in Lakeland with all local employees. We have even discovered that Lakeland SERVPRO offers pack out and on site storage services while rooms are under repair and restoration. We don’t wish home disasters on anyone, but things happen and when they do SERVPRO can help you out.

As always Shawn did an amazing job. We have them come out in early just to keep the carpets looking new.

Jessie, Jake and Zach did an outstanding job. Jessie was there an hour after our call. Jessie set up the fans and dehumidifiers, explained everything he was doing. Came everyday for five days checking on the results of the water damage and added fans when necessary. We were extremely impressed and satisfied by the professionalism of the guys that were involved. We would highly recommend SERVPRO of Lakeland. Thanks for a job well done

Originally we had hired PaulDavis but they wanted to charge us too much money so we ended up finding SERVPRO of Lakeland and could not be happier. Not only did they charge half the price but they were much more professional and helpful throughout the experience. Mike, Shawn, Jessie, and Jake were all very nice and explained everything throughout, while they did great work. Would definitely recommend SERVPRO of Lakeland to anyone.

I’ve had the opportunity to work with the amazing team at SERVPRO on numerous occasions. I own a local insurance agency, and my clients call me when they have major water damage. My first call is to SERVPRO. They always answer the phone, and within minutes my client is talking to a local and live person. I know that my clients will be treated with respect, and dealt with in an honest and urgent manner. I can’t recommend them highly enough.

Absolutely amazing work, from showing up the night of the incident and helping clean up all the water to working diligently days after so we could get to normal as soon as possible. 
These guys are awesome, professionals, responsible and very respectful. They got to the house on time every day trying to work as fast and efficient as they possibly could. I have a lot of respect for this company and I would use them again (hopefully not needed again) and recommend them to anyone that I know. 
Satisfied customer, mom of 4

I highly recommend SERVPRO of Lakeland. I have worked with Zack Sloan on many occasions. As a roofer, we run into water damage often. SERVPRO responds quickly and works diligently to get our home owners back to normal. Thank you SERVPRO of Lakeland.

Robert and his team are fantastic. Anytime we come across an emergency with possible water damage, they are the people we call. They are incredibly reliable and are quick to action

Two Weeks ago at 4pm we got a call our house was on fire. By 9pm SERVPRO had our house boarded up and secure. Zac and Rob were at my house at 9 am the next morning and a plan was put into place. The following day, Zac returned to my house and with me as I waited and worked with inspectors and adjustors. He was kind enough to bring my kids an elf on the shelf because he knew our original elf was damaged. The following Tuesday, Larry Riddle (SERVPRO owner), Marcy, Zac, Shawn, Mike, and a few other SERVPRO employees showed up with a crazy amount of Christmas gifts for our 2 children, clothes, and other household items for the family. Then a few days before Christmas Zac showed up with even more presents, stuffed animals, toys, and items for the family. It was an incredibly thoughtful gesture and one that my family will never forgot. This company obviously works with compassion/empathy for the customers they are serving. We really appreciate everything you have done, and will do for our family and getting us back into our home. Thank you very much!

SERVPRO of Lakeland are second to NONE!!! We had a fire last January, which ended up being over a million dollar loss and Robert Lay walked into my building about an hour after the incident occurred and I've never had so much peace sweep over me in my life. His knowledge and capable hands took over, Richie and crews of people started pouring in and I knew immediately that we had made the right call. No finer people in this world than the Lakeland SERVPRO team!!! Thank you, just isn't enough!!!

After our kitchen fire, SERVPRO did an excellent job on the clean up. Highly recommend this business!

Great Crew. Extremely professional and did a great job with water mitigation. I would recommend them to anyone in the need of their service.

I really appreciated how prompt and professional the team at SERVPRO of Lakeland was. When I had a leak in my wall, SERVPRO was there! Everyone was exceptionally nice and very knowledgeable and I would recommend them to my family and friends!

Great company! Reliable and affordable. They did an excellent job cleaning our carpets. The carpets look brand new.

Larry and his guys at SERVPRO of Lakeland are the best!! They always go out of their way to accomodate my schedule and work around my crazy household full of kids and animals!
Perfect job every time and extremely professional! Recommend them to all of my friends and family!

Robert and his team are nothing short of amazing! From deep carpet cleaning to mold remediation and disaster cleanup after floods and fires they are quick and responsive. Always available 24/7 and ready to serve. Thank you for your dedication!

Robert is simply amazing. His team is there when disaster strikes. Available 24/7, reliable and fast. Awesome!

Water got into my home from the last storm. SERVPRO came and sucked it all up until it was dry. If it weren't for those guys, my house would probably still be wet.

SERVPRO of Lakeland was very professional, prompt and polite. I am very impressed with the level of service and could not have asked for better service

Where do I begin? SERVPRO of Lakeland saved my home. There was mold in places I would have never even thought possible. Thank you guys so much for the work you do!

We use SERVPRO of Lakeland for just about everything. Cleaning, emergencies. They do a fantastic job and we are always very impressed by their professionalism.

These guys were so professional. I had a serious mold problem and was worried what was going to happen to my contents. They walked me through the process every step of the way.

We have had to several restoration companies in the past, unfortunately. SERVPRO is the only one that we trust. They helped us in a time of great need.

I had a musty smell in my house that I just couldn't get rid of or seem to find. SERVPRO sent over a technician with a gadget that found there was water in the walls that you couldn't even see. I was so impressed.

We use SERVPRO to clean the carpets at our commercial business seasonally. Shawn dows a fantastic job and I can rely on the same kind of work each time. 

We had flooding in our house. I was ready to chalk the house up as a total loss. SERVPRO came in and did an outstanding job, not only drying our house, but putting my mind at ease too.

SERVPRO of Lakeland is a big reason we were able to re-open the doors to our business after we experienced a fire. We were this close to closing up shop. They worked tirelessly to clean the damage created by fire and smoke. We wouldn't be where we are today without their help.

I had a small grease fire in my kitchen. I had no idea they could clean the smoke and ash that made its way up into my air vents. The team at SERVPRO was so polite and thorough. These guys really do an excellent job! 

SERVPRO made this process much easier for me with their professionalism and the way the communicated with me every step of the way. 

We had water come in up to our elbows, it seemed. I couldn't believe what it looked like after SERVPRO got done. I was blown away. The whole house was dry.

One of our tenants had a fire in their apartment. SERVPRO showed up so quickly, even though it was a weekend. They worked very quickly to get the tenant back into her apartment in no time at all. 

We have been working with SERVPRO of Lakeland for a long time. They have always been extrememly prompt and professional and we would use them for any type of clean up.

I suffered an electrical fire that consumed half of my home. SERVPRO of Lakeland began the remediation that day by tarping off the hole in my roof from the fire during a terrible storm. I was continually impressed by the crew's professionalism and sincerity. They are the only people I would trust in my home, and I couldn't be more pleased.

After suffering two water loses in as many months, I tried two different companies. SERVPRO of Lakeland was by far the better of the two-remediation companies. Great job!

SERVPRO of Lakeland completed a mold remediation of my kitchen. I had a water loss underneath my sink, and black mold had taken over the cabinet area. The staff was incredibly knowledgeable, friendly, and they walked me through my insurance claim. Thank you guys so much!

SERVPRO of Lakeland helped our business with a mold and water loss problem. Since then we have used them for carpet cleaning, commercial cleaning, lead and mold inspections, and remediation in other facilities. They have always been fair, honest, and very thorough.

We have used SERVPRO of Lakeland for many years to clean carpets. Our entire family trusts Larry and his crew to always do the best job.

We got a call that our entire house was flooded and mold had already begun to grow from our neighbors. We live out of state and handed the keys to SERVPRO of Lakeland. They did an amazing job at getting the house back to a better condition than it was before. They really worked well with the insurance company and kept us updated every step of the way. I would recommend this company to anyone that has a flood, mold, or other issues in Polk County.

Hands down the best carpet cleaning business in Lakeland, FL. It was also incredibly cheap!

Our aging dog began leaving stains on the carpet. SERVPRO of Lakeland was the only carpet cleaning service that could remove the stains and the smell. Thanks guys!

We have two rescued greyhounds and as you can imagine, the carpet gets pretty dirty with the way they track in everything from the backyard. Larry Riddle of SERVPRO of Lakeland sent his crew over to clean our carpets and I was very pleased with how they turned out in the end. I would definitely recommend SERVPRO of Lakeland for cleaning all types of flooring.

I was impressed with Richard and Robert. Both were courteous, polite, and very well qualified. I would recommend your service anytime!

SERVPRO Professionals are available 24 hours/7 days a week and will respond quickly to restoration emergency. I found that to be TRUE unlike other companies that claim to be available 24/7. I came home after being away overnight to find my house flooded, needless to say I needed someone as soon as possible. The fast action of SERVPRO eliminated the possibility of mold setting in. They were very knowledgeable and well mannered guys who I could tell were experts in what they were doing.

I want to give a big shout out & thanks to SERVPRO of Lakeland! I was the proud recipient of a $50.00 gift certificate from a previous "Meet-N-Greet" & I cashed in on it today to get my carpet cleaned. They did an awesome job...above & beyond my expectations! Thank you for your generous gift! I highly recommend this company to you all!

I recently had water in my home from a pipe leak. I called the team at SERVPRO of Lakeland, after a recommendation from another friend in Bartow, who had used them for carpet cleaning. They did great work removing the water and drying the walls, without having to destroy anything in my home. I am so happy I called SERVPRO of Lakeland to help me dry out my house.

Robert Lay is a true professional!

SERVPRO of Lakeland was very knowledgeable of the issues I had with a flooded bathroom. Explained the situation very well and answered all my questions. Provided great customer service and left me feeling comfortable my problem was resolved.

While no one wants his or her house to flood, SERVPRO of Lakeland definitely eased the burden. From the initial removal of water, which began within 30 minutes of me calling, to the final clean up and duct cleaning, the SERVPRO team was professional, courteous, and efficient. I would highly recommend these guys to anyone going through a home disaster.

I am very pleased with my carpet cleaning. The SERVPRO team did a good job, a good price, done quickly and on time.

The SERVPRO of Lakeland team was so courteous in drying my flooded house and everything was cleaned up so neatly.

The guys (from SERVPRO of Lakeland) were very prompt and professional in dealing with our water damaged home. They made me and my wife feel confident in their knowledge. Richard is great!

These guys are great! You never expect a disaster at home but if it happens they will fix it quickly and at a reasonable price.

SERVPRO of Lakeland just finished cleaning my carpets and I will never use another company again!!! My carpets look brand new and the representative from SERVPRO of Lakeland was beyond professional and did a phenomenal job! As a local Realtor, I'm so glad to know that this company does it ALL!!! Thanks again!!

Robert, Richie & Matt just to name a few.... This is a force to be reckoned with!!!! They should be called "the Dream Team"!! Our facility will never be able to thank you enough for coming to our rescue. Within just a matter of a few hours of my initial call to SERVPRO of Lakeland last Sunday morning, there were "angels" all over the place. I'm forever grateful for the services of SERVPRO of Lakeland!!!